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Get in touch

We’re a small team and we respond personally. No support ticket systems, no bots — just email.

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General enquiries

Questions about the platform, how Trajekt works, or whether it’s right for your catalogue.

hello@trajekt.co.uk
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Agency & partnership enquiries

Agency pricing, white-label options, referral partnerships, or managing feeds for multiple clients.

agencies@trajekt.co.uk
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Technical support

Feed errors, connection issues, or help getting your first feed live. Existing customers get priority response.

support@trajekt.co.uk

Response times

General enquiriesWithin 1 business day
Technical support (paid plans)Same business day
Technical support (free plan)Within 2 business days
Agency & enterpriseWithin 4 hours

Support hours: Monday–Friday, 09:00–17:30 GMT/BST. We’re based in the UK.

Before you email

Our documentation covers most setup and troubleshooting scenarios:

‣ Google Merchant Center setup guide ‣ Product feed errors and fixes ‣ Merchant Center disapprovals guide ‣ Blog and guides